• 9/11 Memorial & Museum Tickets
  • 9/11 Memorial & Museum Tickets
  • 9/11 Memorial & Museum Tickets
  • 9/11 Memorial & Museum Tickets

9/11 Memorial & Museum Tickets

The 9/11 Memorial & Museum is one of the most honored attractions in New York City. The poignant 110,000 square feet structure is a solemn tribute to the lives lost during the tragic events of September 11, 2001. Located at the former site of the World Trade Center, the memorial and museum offer visitors a chance to remember and honor those who perished in the attacks. The museum also unfolds the pre-events that transpired to the horrific 9/11. Visitors can obtain tickets to the memorial and museum from TicketsToDo, an official partner of the 9/11 Memorial & Museum. Children aged 0-6 can enter free.

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Last Updated: 21st May 2024
Check Opening Hours

Opening Hours:

Monday 9:00 AM – 7:00 PM
Tuesday Closed
Wednesday 9:00 AM – 7:00 PM
Thursday 9:00 AM – 7:00 PM
Friday 9:00 AM – 7:00 PM
Saturday 9:00 AM – 7:00 PM
Sunday 9:00 AM – 7:00 PM
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  • The Memorial Plaza: The outdoor memorial features two reflecting pools amidst a plaza of trees and benches. The famous Swamp White Oak tree is located here and is a symbol of resilience and hope.
  • The Memorial Exhibition: A permanent exhibition in the museum honors the 2,977 victims of the attacks and includes artifacts, photographs, and personal mementos.
  • Historical Exhibitions: A range of exhibitions explore the historical context of the attacks, including the rise of international terrorism and the events leading up to 9/11.
  • Survivor Stories: The museum features interviews and stories from survivors of the attacks, offering visitors a chance to understand the human impact of the tragedy.
  • The Last Column: A 36-foot-tall column that was the final steel beam removed from the World Trade Center site in 2002 is now on display in the museum.
  • The Foundation Hall: A vast space within the museum that features the original foundation walls of the Twin Towers and a range of large-scale artifacts.
  • Education Programs: The museum offers a range of educational programs and resources, including guided tours, workshops, and a unique program for students and teachers. 
  • The Survivor Tree: Refers to a Callery pear tree that miraculously survived the 9/11 attacks. The tree was discovered in the rubble of Ground Zero with only one living branch. The tree made a remarkable recovery and was replanted at the World Trade Center site in 2010. Today, the tree stands as a symbol of resilience and hope. Visitors to the 9/11 Memorial & Museum can view the Survivor Tree and leave messages of hope and remembrance at the nearby kiosks.
  • Reflecting Absence: The name of the design concept for the 9/11 Memorial & Museum was created by architects Michael Arad and Peter Walker and was selected as the winner of the memorial design competition in 2004. The design features two reflecting pools that sit within the footprints of the original Twin Towers, surrounded by a plaza of trees and grasses. The names of the nearly 3,000 people who lost their lives in the 9/11 attacks and the 1993 World Trade Center bombing are inscribed on bronze panels that line the edges of the pools. The design is intended to create a place of remembrance and contemplation and to serve as a symbol of hope and renewal in the face of tragedy.
  • Visit the Statue of Liberty on the same day: The combined visit is a popular itinerary for visitors to New York City, as both sites are located in Lower Manhattan. The  Statue of Liberty is just a short ferry ride away from the World Trade Center.
  • The National September 11 Memorial & Museum serves as a stirring reminder of the events of September 11, 2001, and their lasting impact on the world.

What To Expect

The entry begins at the security checkpoint, where visitors are screened with metal detectors. Once through security, the visitors enter the Memorial Plaza, near the reflecting pools. The ramp descends to the lobby at the ground level, exactly where the foundation of the World Trade Center stood.

The open space known as the Foundation Hall features the original foundation walls of the Twin Towers and displays a wide range of large-scale artifacts. This exhibition helps contextualize the events of 9/11.

The outdoor memorial features two reflecting pools set in the ground of the former Twin Towers. The names of the 2,977 victims are inscribed on bronze parapets surrounding the pools, creating a powerful tribute.

The emotional and solemn experience of the exhibition also showcases historical exhibits, survivor stories, and educational programs. Throughout the museum, visitors are encouraged to reflect on the events of September 11, 2001.

The museum is run by a non-profit organization, The National September. The mission of the organization is to honor the lives lost in the September 11, 2001, terrorist attacks and the February 26, 1993, World Trade Center bombing and to educate future generations about the historical significance of these events. The National September 11 Memorial & Museum is responsible for the operation and maintenance of the memorial and museum, as well as the development and implementation of educational programs and public outreach initiatives. The organization relies on donations from individuals, corporations, and foundations to fund its operations and programs. A real estate development and management firm, Silverstein Properties,  not only played a significant role in the rebuilding of the World Trade Center site in the aftermath of the 9/11 attacks but also donated $10 million to the project. 

The museum's admission tickets can be purchased online through  TicketsToDo. The tickets allow access to both the memorial and the museum pavilions, which feature exhibits on the events of 9/11 and the rescue and recovery effort that followed. The museum also has a Memorial Tour that includes walking tours of the surrounding area, including the South Pool, the Memorial Glade, and the footprints of the Twin Towers.

The museum is located at the World Trade Center site in the Financial District and can be accessed via Greenwich Street. 

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Cancellation Policy:

  • Refunds and cancellations are not applicable for these tickets.


  • Animals (except service animals), demonstrations of any kind, glass bottles, littering, paint, outside food and drinks, recreational wheeled vehicles, smoking, soliciting or leafleting, third-party commercial activities and weapons and explosives. No baggage larger than 19 inches by 17 inches by 8 inches deep will be permitted onto the Memorial.

Know Before You Go

Entry & Services:

  • Rooms start closing 30 minutes before the museum's closing time.
  • Last admission is one hour and 30 minutes before closing time.
  • Check the official website for the daily opening hours and closure dates prior to your visit.
  • Free admission is offered every Monday from 3:30 - 5:00 pm. An advanced timed ticket is required.
  • During holidays and peak visiting hours, expect longer wait times during the security checks.
  • If you're a 9/11 family member, please book your ticket directly with the museum.


180 Greenwich St, New York, NY 10007, USA
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  • What are the timings of the 9/11 Memorial & Museum?

    Currently operational, Wednesday to Monday:
    9 am to 7 pm.

  • Is there an admission fee for the 9/11 Memorial & Museum?

    Yes, there is an admission fee for the museum, and it is open to the public. The admission fee for the museum varies based on age, with discounts available for seniors, students, and members of the military.

  • Can I take photos at the 9/11 Memorial & Museum?

    Photography is allowed at the 9/11 Memorial & Museum in most areas, but it is not allowed in the museum exhibit spaces. However, visitors are welcome to take photos in the public spaces of the museum.

  • How long should I plan to spend at the 9/11 Memorial & Museum?

    Most visitors spend between 1.5 to 2 hours at the museum, although the length of your visit will depend on your interest and the size of your group.